Top Three FAQ

PROPERTY OWNER FAQ's 
If you're a property owner interested in our management services, have a read through the below, or get in touch with any further questions.
WHO PAYS THE PROPERTY OWNER?
They are paid direct by Airbnb after the first ½ days of each guests stay.
HOW IS LSH PAID THEIR FEE?
We invoice the property owner monthly at 15% of total rental income, plus the cost of any consumables supplied to the property.
HOW DO WE CONTROL THE QUALITY OF GUESTS?
One of our responsibilities is to vet the potential guests via  the LSH systems.
This is a community which regularly reports and manages to build a picture
of the clients.
WHAT IF GUESTS DAMAGE THE PROPERTY?
Fortunately this is rare, however the owner will be beneficiaries
of Airbnb’s Host Guarantee policy of up to £600,000 per incident.
This does not replace household insurance policies but is in addition
to them and may cover incidents that cannot be claimed under them.
WHO CLEANS THE PROPERTY?
Part of our responsibility is to clean the property, change the linen and towels and ensure that the property is ready for the next guest after each letting.
HOW LONG IS THE PROPERTY COMMITTED TO THE CONTRACT WITH LSH?
It is open ended. You can cancel it at any time, but if you cancel at very short notice, there may be some cancellation fees due to guests who have booked via Airbnb. Ultimately, you decide when you want the property let by LSH and when you don't.
WHO PAYS UTILITY COSTS AND COUNCIL TAX?
They are payable by the owner. It is possible for LSH to take over this responsibility and re-invoice the owner.
DOES IT MAKE ANY DIFFERENCE IF THE PROPERTY OWNER IS A TAX RESIDENT OVERSEAS?
No, the rental income is paid direct to whatever bank account is specified by the owner.
WHO DECIDES ON THE DAILY RENTAL RATES FOR THE PROPERTY?
It is the responsibility of LSH to determine the best rates to maximize income and we will do so unless the owner has any specific requirement that may influence this.
WHAT IS THE RELATIONSHIP BETWEEN LSH AND THE PROPERTY OWNER?
LSH is simply a service provider / management company. It has no rights over or lien of any            sort on the property.

 

The Heldermans helps you manage your short-term rentals as professionally and  efficiently as major hotels—from understanding performance to better nightly pricing.

 

The Heldermans  is operated by Signature Made Ltd  (09865863) 
Our registered offices are at 10 Collingham Place, SW5 0PZ, London